At JCCGCI, we believe that strong nonprofits build strong communities. One of the most impactful ways we bring this belief to life is through our NonProfit HelpDesk (NPHD), a flagship initiative designed to strengthen, support, and elevate nonprofit organizations across New York City.

JCCGCI’s NonProfit HelpDesk (NPHD) was founded in 1992 at the request of the Honorable Gladys Carrion, then Commissioner of the New York City Community Development Agency (CDA — now the New York City Department of Youth and Community Development, DYCD). Following a site visit to JCCGCI, Commissioner Carrion was deeply impressed by the sophisticated Management Information Systems (MIS) database platform that JCCGCI had developed internally to manage programs far larger and more complex than its staffing structure would otherwise have permitted. The system enabled JCCGCI not only to operate highly efficient large-scale programs, but also to maintain the comprehensive record keeping, compliance documentation, reporting, and audit-ready accountability standards required of government-funded nonprofit organizations.

Recognizing that this expertise could significantly benefit the broader nonprofit sector, Commissioner Carrion encouraged JCCGCI to share its knowledge and technical capacity with other CDA-funded organizations and offered a “Technical Assistance” contract to JCCGCI. From that vision, NPHD was born — initially as a pioneering “computerization” and technology-focused technical assistance initiative at a time when very few nonprofit organizations had automated their operations. In this regard, JCCGCI was truly ahead of its time. Kayza Kleinman, the programmer who developed JCCGCI’s initial MIS system (and today JCCGCI’s Chief Information Officer), was appointed the founding director of NPHD (see: https://www.jccgci.org/kayza-kleinmans-30th-anniversary-at-jccgci).

Shortly thereafter, NPHD expanded beyond technology assistance to include fiscal management and organizational development support. Over time, it evolved into a comprehensive, citywide capacity-building resource serving nonprofit organizations throughout all five boroughs of New York City.

For decades, JCCGCI’s NonProfit HelpDesk has been a trusted resource for small and emerging nonprofits seeking expert guidance, practical tools, and real-world strategies to grow their impact. Through free workshops, one-on-one advisory support, and hands-on capacity-building services, NPHD helps organizations operate more effectively so they can focus on what matters most: serving their communities.

Today, NPHD has assisted more than 2,000 nonprofit organizations in strengthening the efficiency, effectiveness, accountability, and sustainability of their programmatic, fiscal, administrative, and compliance operations — empowering nonprofits to “do good — better”. Last year alone, JCCGCI’s NonProfit HelpDesk capacity-building division delivered trainings and one-on-one technical assistance to 1,512 nonprofit professionals citywide, further expanding access to critical resources, operational guidance, and professional development opportunities across New York City’s nonprofit sector.

JCCGCI is proud that its NonProfit HelpDesk division is currently led by Managing Director Amy Fiore. Amy is a nonprofit leadership, planning, and fundraising professional and sought-after speaker who served in executive roles for arts, education, and social service agencies including leadership roles at several esteemed Manhattan-based cultural institutions. Amy has been an adjunct professor on nonprofit management at New York University’s School of Continuing and Professional Studies and has been a guest lecturer for the Association of Fundraising Professionals, the Center for Nonprofits, the Association for Development Officers, Points of Light, and the Alliance of Resident Theaters/NY, among many others. Amy works with a wide range of nonprofit organizations specializing in strategic planning, fundraising planning and implementation, program and efficiency improvement, and board and staff training, coaching, and retreat facilitation. She also serves as the Director of Development for Story Pirates Changemakers, the nonprofit arm of the celebrated Story Pirates, for which she received a Silver Distinction for Corporate Social Responsibility in the Non-Profit Campaign category and a Best Of Live Awards: Women Who Rock Meetings & Events by Live Nation. Amy brings her fondness for efficiency, ‘yes, and’ spirit, and her sense of humor to all of her work through a practice she calls ‘poking the status quo’ to find simpler and more sensical solutions to common concerns. “I love inspiring staffs and boards to do the same so they can focus on serving and funding their mission.”

A Free, Expert-Led Resource for Nonprofits

The NonProfit HelpDesk offers completely free, high-quality support services for nonprofit staff, board members, and volunteers. Whether an organization is just starting out or looking to scale, NPHD connects them with experienced professionals across key areas including fundraising, governance, financial management, communications, human resources, legal guidance, technology, and leadership development.

What makes NPHD unique is its blend of personalized consulting and accessible education. Organizations can:

• Request one-on-one HelpDesk consultations tailored to specific operational challenges
• Attend free, virtual workshops led by industry experts
• Access discretionary funding guidance for NYC Council applications
• Receive strategic support designed to build long-term organizational strength

Every service is designed to meet nonprofits where they are and help them move forward with clarity and confidence.

One of NPHD’s core offerings is its robust workshop series, which delivers 30–40 high-impact sessions annually. These workshops bring together expert facilitators, thought leaders, and nonprofit practitioners to explore the most pressing issues facing the sector today.

Topics include:

• Fundraising strategy and donor communications
• Financial management and budgeting
• Board development and governance
• Strategic planning and organizational growth
• Communications, storytelling, and marketing
• Technology systems and digital transformation

In addition to general nonprofit training, NPHD also offers specialized workshops focused on NYC Council discretionary funding, helping organizations navigate complex application and compliance processes with confidence. All workshops are free, virtual, and recorded, making them accessible to organizations across the city and beyond.

Beyond workshops, NPHD provides direct, individualized support through its HelpDesk model. Organizations can connect with subject-matter experts who offer practical, hands-on guidance tailored to their specific needs. This support helps nonprofits solve operational challenges in real time, strengthen internal systems and infrastructure, improve fundraising and development strategies, build stronger boards and leadership structures, and ultimately increase overall efficiency and impact. From early-stage nonprofits building their foundation to established organizations refining their strategy, NPHD serves as a trusted partner at every stage of growth.

Through NPHD, JCCGCI continues to expand access to expert knowledge, reduce barriers to professional development, and ensure that nonprofits of all sizes have the tools they need to succeed. None of this work would be possible without the generosity and partnership of our funders, who believe in strengthening the nonprofit sector and investing in community-based solutions. We extend our sincere gratitude to the New York City Department of Youth and Community Development (DYCD), the New York City Council and participating Council Members. We are also deeply grateful to our past and ongoing philanthropic partners, including foundations, corporate supporters, and community funders who have made sustained investment in NPHD’s mission over the years. Their support ensures that JCCGCI’s NonProfit HelpDesk remains free, accessible, and impactful for hundreds of organizations every year.

At JCCGCI, we know that when nonprofits are equipped with the right tools, entire communities benefit. The NonProfit HelpDesk is more than a service; it is a partnership, a resource hub, and a catalyst for stronger, more resilient organizations across New York City. We invite nonprofits to explore NPHD workshops, connect with our HelpDesk experts, and take advantage of the many free resources available. Together, we are building a stronger nonprofit sector, one organization at a time.

👉 Want to get involved with JCCGCI? Visit https://www.jccgci.org/programs/partner-with-us/ 

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