The COVID-19 Disparities Grant (CDG) goals include eliminating COVID-19 racial and ethnic disparities by growing public health capacity in the Coney Island community in a multi-pronged approach:

  • Increase access to COVID-19 prevention, treatment, and vaccination services.
  • Address COVID-19 risk factors such as chronic disease, social determinants of health and racism.
  • Build collective action to address racial disparities and resource needs.

Position Summary:

A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

The Community Health Worker Supervisor will oversee a team of CHWs, providing direct supervision, conference with all CHWs to provide training and feedback, share best practices, teach through challenges and ensure all program participants are making progress towards the CDG program health goals.

Principal Responsibilities:

  • Provide daily supervision, guidance, coaching, and professional development to all reporting Community Health Worker staff in the unit
  • Participate in case reviews, staff trainings, and planning sessions as appropriate
  • Conduct unit orientation, trainings and field shadowing of all new Community Health Worker staff
  • Provide ongoing performance feedback to staff members, and complete annual reviews in a timely basis
  • Prepare statistics, reports, and other data as required
  • Collaborate with other unit leaders and Directors in implementing and maintaining quality oversight of established HHAP clinical and administrative policies and procedures
  • Track and monitor client outcomes for all staff assigned to the unit and produce/maintain detailed, accurate and timely reports on productivity and quality
  • Assign and monitor caseloads to assess capacity, volume and productivity
  • Review health coaching assessments, participant action plans and clinical documentation to ensure participants are receiving appropriate care; implement strategies to address unmet needs as appropriate to ensure preventive care
  • Ensure unit is compliant in maintaining updated participants records through electronic case management system
  • Monitor for education/training needs. Once identified, facilitate implementation of training for appropriate staff
  • Assume caseload responsibility for all Community Health Workers in the unit and serve as second in command regarding health coaching and other disease management and lifestyle change supports performed by Community Health Workers
  • Engage in case conferencing with Community Health Workers, Social Worker, Program Manager to allow for feedback and collaborative solution planning to improve participant health outcomes
  • Communicate health complications and risks to Program Manager when necessary
  • Serve as a positive example and representative of the organization internally and externally

Competencies:

  • Minimum of 2 years of experience conducting case management practices and procedures.
  • Minimum of 2 years supervisory experience required and demonstrated effective leadership skills
  • Flexible work schedule, evenings and weekends required on occasion. Ability to be work independently, be flexible, and handle changing workload with multiple projects and changing priorities.
  • Experience providing coaching, mentoring, adult learning, counseling, outreach, workshop facilitation, and/or group/community presentations required.
  • Healthcare related experience a plus.
  • Ability to plan, organize, and direct the work of others in a motivating and constructive manner.
  • Ability to prepare, present, and review oral and written technical and confidential information and reports.
  • Working Conditions: 50% office,50% community
  • A strong commitment to engage residents on a personal level and be able to get agreement on future health commitment/goals.

Skill and Education:

  • Bachelor’s degree in Social Work, Sociology, Psychology, Public Health or a related field plus minimum 2 years of applied supervisory experience. Master’s Degree preferred. High school diploma or GED and extensive Community Health Worker experience including direct supervision may also be substituted for formal education.
  • Bilingual preferred (English/Spanish or English/Russian) but not required.
  • Residents living in the Coney Island community, and surrounding zip codes are encouraged to apply.
  • Strong relationship builder with excellent interpersonal and communication skills.
  • Experience in case management with highly marginalized populations, particularly those with health, mental health, and substance abuse issues